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Innovation Experience Designer

1 week ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

About Us: CPL Healthcare is a pioneering force in customer experience (CX) solutions, dedicated to elevating our role as a strategic partner rather than just a transactional service provider.

We are Looking for: A skilled Innovation Experience Designer to join our team. This individual will be responsible for designing and delivering innovative CX solutions that drive business results.

The ideal candidate will possess 7-10 years of experience in solution architecture, CX strategy, or related fields, with a strong background in AI, automation, and emerging technologies shaping the CX space.

  • Develop and implement CX strategies that drive business outcomes.
  • Collaborate with cross-functional teams to design and deliver scalable, human-centric solutions.
  • Identify and mitigate risks associated with CX initiatives.

This role requires exceptional analytical and problem-solving skills, with the ability to balance CX innovation with commercial goals.

What We Offer:

  • A competitive salary plus bonus and benefits.
  • A hybrid work model with office-based work, remote flexibility, and on-site client engagement.
  • A collaborative work environment with a dynamic team.