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Technical Support Specialist

3 weeks ago

Ennis, Clare, Ireland beBee Careers Full time €45,000 - €55,000
Technical Support Specialist - Night Shift

We are seeking a skilled technical support specialist to provide timely assistance to our global customers. As a key member of our team, you will play a crucial role in resolving issues and ensuring excellent customer service.

Responsibilities:
  • Provide site support for the use of medical devices and systems.
  • Investigate and resolve issues/queries that may arise.
  • Log and update queries/issues on internal ticketing services.
  • Collaborate with other departments to provide solutions when required.
  • Update logs and trackers based on routine activity.
  • Assist with external user access for systems and services.
  • Set up devices for clinical trials.
  • Analyze data from medical devices.
Requirements:
  • Effective written and verbal communication skills.
  • Good IT skills, including MS Office or equivalent.
  • A competent person capable of working independently with minimal supervision and as part of a team.
  • Attention to detail with high levels of focus and concentration for long periods.
  • Customer service experience via email and phone.
  • Prior experience in a remote technical support role is advantageous.
Benefits:
  • Company contributed pension plan.
  • Private health insurance.
  • Educational assistance program.
  • Development and progression opportunities.
  • Shift allowance.
  • Full training provided.
Working Hours:
  • Night shift: Sunday – Wednesday 00:00 – 08:30, Thursday 00:00 – 07:20.