Network Relations Director
4 days ago
The Role of the Compliance and Network Manager
This is a senior position responsible for managing multiple payment networks. The role requires in-depth knowledge of both domestic US and international payment networks.
Key responsibilities include overseeing third-party provider relationships, analyzing operating rules, product offerings, and release details to improve switching capabilities and ensure compliance.
The role also involves working closely with the product team and customer-facing staff to develop new products, implement releases, and evaluate the impact of network mandates on internal systems, processes, and external processors interacting with the platforms.
Main Responsibilities:
- Manage overall relationships with US Regional and National Payment Networks, including issues, projects, contracts, mandates, and operational efficiencies.
- Provide consultation and serve as subject matter expert to internal and external partners for all internal applications, including dispute processing, settlement, billing, reconciliation and testing.
- Work in close partnership with Network Engineering to ensure compliance with payment network mandated requirements, including conducting in-depth analysis and developing business requirements and other key information.
- Lead initial reviews and participate in technical projects and network-related queries, project support, and testing.
- Direct and engage in off-release internal and external network related projects, providing support for questions, project progress, and testing.
- Collaborate with the technical writing team to create internal and external communications that inform the appropriate personnel and customers of upcoming changes related to product, process and mandatory updates.
- Host internal webinars to address the impact of payment network mandates on clients.
- Identify opportunities for product and service enhancements that can be developed and marketed to customers, utilizing business case principles.
- Develop processes to consistently provide the product strategy team with updates on new payment network product offerings.
- Partner with global and regional teams to support development needs, execution plans, and business case assessments for incremental Networks.
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