Unlock Business Growth as a Customer Success Manager

1 week ago

Cork, Cork, Ireland beBeeCyberSecurity Full time €72,000 - €96,000

Job Title: Cybersecurity Professional


Join our fast-paced Cybersecurity team where you will play a vital role in ensuring the highest standards of security for our customers.

As a Customer Success Manager, you will work closely with clients to understand their business goals and objectives. You will then use your knowledge of Keeper's industry-leading solutions to develop and implement customized strategies that meet their needs and exceed their expectations.

Responsibilities include:
  • Building and maintaining strong relationships with clients through exceptional communication and interpersonal skills.
  • Conducting thorough analyses of customer portfolios to identify opportunities and risks, and developing data-driven reviews and recommendations to drive growth and retention.
  • Working collaboratively with internal teams to deliver consistent value across the entire lifecycle of customer engagement, from onboarding to renewal.
  • Providing expert advice on best practices for securing and protecting business against password-related breaches, as well as navigating account procurement practices to negotiate licensing contracts.


Required Skills and Qualifications:
  • 1+ years' experience in Account Management or SaaS Customer Success roles, with a proven track record of success in growing revenue through existing accounts.
  • Strong technical knowledge, particularly in software integrations (SSO, Directory etc), implementation, onboarding & support.
  • Motivated by solving problems for customers, with a demonstrated ability to anticipate challenges before they arise.
  • Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives.
  • Aptitude for learning software, strong with business applications.
  • Ability to manage multiple priorities while maintaining strict attention to details, with strong communication and interpersonal skills.
  • Working knowledge of Salesforce.com and Salesloft.
  • Undergraduate degree preferred (BA/BS).


Benefits:
  • Competitive annual bonuses.
  • Pension contribution (no wait period).
  • Sick pay.
  • Bike-to-work scheme (if local).
  • Onsite lunches.
  • Private healthcare (no wait period).


We are committed to creating an inclusive environment for all employees. We celebrate diversity and believe that it is crucial for driving innovation and excellence in everything we do.

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