Application Support Technician

1 day ago


Dublin, Dublin City, Ireland Cpl Full time
Production Support Specialist

Job Description
The Production Support Specialist will be responsible for providing technical support for critical applications, including billing systems, supply chain management, and identity systems. The ideal candidate will have a strong background in computer systems management, experience with cloud platforms, and proficiency in shell scripting and API integration.

Key Responsibilities
  1. Provide technical support for critical applications, including Portal Infranet Billing Systems, Salesforce Service Cloud, Stripe, and other integrated platforms.
  2. Troubleshoot and resolve incidents related to application performance, functionality, and integration.
  3. Develop and maintain shell scripts to automate routine tasks and processes.
  4. Collaborate with development, infrastructure, and operations teams to resolve issues and implement enhancements.

Requirements
To succeed in this role, you will need:
  • A strong background in computer systems management and monitoring, with experience operating and supporting complex integrated billing, payment or supply chain systems.
  • Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.
  • Proficiency in shell scripting and API integration for automation.
  • Experience supporting applications built on Oracle, Java, ESB, and microservices architecture.

Our Culture
We value teamwork, innovation, and customer satisfaction. Our team is passionate about delivering exceptional results and making a positive impact.

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