Estate Resort Manager

2 days ago

Ballina, Mayo County, Ireland beBeeOperations Full time €40,000 - €60,000
Resort Operations Manager

We are seeking an exceptional Resort Operations Manager to deliver outstanding service in line with high-end standards. This role involves overseeing and enhancing estate activities, ensuring they exceed expectations.

Key Responsibilities:
  • Activity Planning & Execution: Design and operate bespoke activities (equestrian, falconry, fishing, clay pigeon shooting) tailored to guest preferences, ensuring high standards of service and memorable experiences.
  • Guest Experience: Create personalized experiences for guests, offering recommendations based on interests and skill levels, and refine offerings based on feedback.
  • Team Leadership: Lead and train a team of activity specialists, ensuring high standards of instruction and service while fostering a positive, collaborative environment.
  • Quality Assurance & Safety: Ensure activities meet safety standards and regulations, maintaining equipment in top condition and monitoring compliance with local rules.
  • Guest Relations: Serve as the main point of contact for guests, managing reservations, building relationships, and integrating activities into the overall guest experience.
  • Marketing & Promotion: Collaborate with Sales & Marketing to promote activities, contributing to promotional materials and social media content.
  • Operational Management: Oversee budgets, schedules, and staffing levels, ensuring resources are efficiently allocated while maintaining high standards.
Requirements:
  • Effectively manage resort operations in collaboration with senior leadership.
  • Exhibit strong communication and leadership skills.
  • Lead and train the team, ensuring consistent standards and procedures.
  • Ensure compliance with relevant legislation, hotel policies, and procedures.
  • Prioritize tasks effectively and meet deadlines.
  • Maintain excellent organizational skills in a fast-paced environment.
  • Demonstrate punctuality and a strong attendance record.
  • Foster innovation and continuous improvement.
  • Meet operational targets.
  • Display exceptional guest awareness, offering a friendly and attentive experience that exceeds expectations.
  • Show enthusiasm, passion, and dedication in their role.
  • Serve as a brand ambassador, embodying company values.

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