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AWS Trust and Safety Investigator

3 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time

About the Role:

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This position requires a strong analytical mind and excellent communication skills. As an AWS Trust and Safety Investigator, you will investigate the details of abuse reports, develop processes and responses to help resolve the issue, and work with AWS service teams, account managers, and customers to ensure a consistent and high-quality level of support.

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Key Responsibilities:

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  • Investigate the details of abuse reports and develop processes and responses to help resolve the issue.">
  • Work with AWS service teams, account managers, and customers to ensure a consistent and high-quality level of support.">
  • Develop detailed knowledge about AWS specific services and use that knowledge to identify training gaps.">
  • Act as a high-judgement decision maker for escalated situations where there may be no established SOP.">
  • Collaborate with leadership and security teams to provide feedback on policies, procedures, and tools that need improvement or creation.">
  • Manage queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up.">
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Minimum Requirements:

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To succeed in this role, you will need to have a minimum of 2 years experience in a Trust and Safety or similar environment working with issues related to online abuse AND a High School Diploma. You will also need good technical knowledge and understanding of Internet security concepts and vulnerabilities (firewalls, common security issues etc.) AND technical support ability and aptitude regarding computing environment and end-user applications, Abuse/Security practices (Spam, Phishing etc.).

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Preferred Qualifications:

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An Associate/Bachelor degree in a Computer Science related field or related experience would be beneficial. Additionally, fluency with Web Technologies, Internet, operating systems, email servers, and understanding of Cloud Computing and AWS services would be advantageous.

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Benefits:

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This role offers a range of benefits, including opportunities for professional growth and development, a competitive salary, and a collaborative and dynamic work environment.