
Optimize Support Experiences as a Process Engineer
2 days ago
Coupa is revolutionizing the way businesses operate by leveraging artificial intelligence and industry-leading spend management solutions. Our team empowers you to make data-driven decisions, improve operational efficiency, and enhance customer experiences.
- Develop and implement process improvements that drive exceptional support quality and reduce bottlenecks.
- Analyze current workflows, identify areas for optimization, and design efficient new processes that align with our global customer support strategy.
- Collaborate with cross-functional teams to automate workflows, streamline ticketing systems, and enhance CRM platforms.
Required Skills:
- 3+ years of experience in process engineering or business operations, preferably in a SaaS or customer support setting.
- Proven ability to document and optimize workflows across cross-functional teams.
- Proficiency in process modeling tools (e.g., Lucidchart, Visio, or BPMN software).
- Familiarity with support tech stacks (Zendesk, Salesforce Service Cloud, ServiceNow, etc.).
- Strong analytical mindset with excellent communication and stakeholder management skills.
Benefits:
- Pioneering technology and innovative work environment.
- Collaborative culture with opportunities for growth and development.
- Global impact and measurable outcomes.
About This Role:
This position requires a strategic and detail-oriented individual who can analyze complex processes, identify areas for improvement, and design efficient solutions that meet our global customer support needs.
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