Business Process Optimizer
7 days ago
We are looking for a strategic and detail-oriented Process Engineer to optimize, document, and design business processes. You will work at the intersection of people, tools, and workflows to help deliver exceptional experiences to users.
The ideal candidate has 3+ years of experience in process engineering or business operations and is proficient in process modeling tools (e.g., Lucidchart, Visio, or BPMN software).
Responsibilities:- Map, analyze, and improve current support workflows, procedures, and escalation paths
- Document business processes in a clear, scalable, and accessible format
- Collaborate with cross-functional teams to identify process bottlenecks and areas for automation
- Design efficient new workflows for tools such as ticketing systems, CRM platforms, and help center technologies
- Monitor performance metrics and use data to recommend continuous improvements
- Experience in process engineering or business operations
- Ability to document and optimize workflows across cross-functional teams
- Proficiency in process modeling tools
Candidates must be able to work in a fast-paced environment and have excellent communication skills.
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