Customer Service- Returns Specialist
4 days ago
At Europcar Mobility Group, we are committed to providing exceptional customer service. Our team of dedicated professionals works closely with all staff to ensure customers receive and return their vehicles in a timely manner.
Job DescriptionWe are seeking a highly skilled and experienced Customer Service- Returns Agent to join our team. In this role, you will be responsible for ensuring the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
- Process all workshop vehicles according to operating procedures.
- Ensure cars that are due service or repair are sent aside for maintenance.
- Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.
- Adhere to all company policies, procedures, and safety guidelines.
In order to excel in this role, you should have excellent communication and face-to-face interpersonal skills. You should also be able to work as part of a team in a fast-paced environment.
Your Benefits
- Competitive Salary
- Starting 29 holidays (including bank holidays), increasing with length of service
- Monthly uncapped commission
- Medical refund scheme
- Enhanced statutory sick pay
- 1.5% employer matched Pension scheme
- Enhanced Maternity and Paternity benefits
- Access to Hubex benefits and discounts platform
- Life Assurance x2 basic salary
- Employee Assistance Programme
- Opportunities for career advancement and professional development
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success.
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