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Customer Service Representative

1 week ago

County Donegal, Ireland Engineeringuk Full time

At Engineeringuk, we are seeking a Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for handling a high volume of customer inquiries via telephone.

Your primary objective will be to provide exceptional service by answering all queries in a positive and professional manner, ensuring a great first impression for our clients' customers.

You will work closely with our team to ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely and consistent manner.

We are looking for an individual who is highly methodical, with a thorough attention to detail and strong communication skills. You should be able to build rapport with all callers and have excellent organisational skills.

This role requires the ability to work to stringent customer service SLA's and KPI's, demonstrating confidence and the ability to communicate clearly and effectively.

In this position, you will have the opportunity to develop your skills and progress your career within our company.

Benefits include access to lifestyle savings, discounts, cost of eyecare vouchers, access to our pension scheme and Employee Assistance Programme.