Healthcare Pharmacy Advisor Position

We are seeking a skilled professional to join our team as a Pharmacy Healthcare Advisor. As a key member of our pharmacy staff, you will be responsible for providing expert medical care, advice and value to our patients and customers.

The ideal candidate will have a strong understanding of pharmaceutical principles and practices, as well as excellent communication and interpersonal skills. You will work closely with our managing pharmacist to deliver exceptional customer service, maintain high standards of category management and merchandising, and contribute to the overall success of our pharmacy operation.

In this role, you will provide product information and advice to customers, consult with the managing pharmacist as needed, and maintain good stock control. You will also work effectively as part of our pharmacy team, being flexible and adaptable to meet the needs of our customers and colleagues.

This is an exciting opportunity for a motivated and results-driven individual to join our dynamic team. If you have a passion for delivering exceptional customer service and a commitment to excellence in healthcare, we encourage you to apply.

To deliver exceptional customer service and provide expert medical care and advice to customers on all product ranges available in the pharmacy.

• Provide product information and advice to customers across all product ranges in the pharmacy, consulting with the managing pharmacist as appropriate.
• Maintain good stock control including rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that delivery details are correct as set down by the managing pharmacist.
• Deliver professional and efficient customer service at all times, enhancing the relationship with pharmacy customers.
• Work effectively as part of the pharmacy team, being flexible and adaptable, assisting in all areas of the pharmacy operation as required by the managing pharmacist.
• Maintain cooperative and professional working relationships with colleagues at all times.
• Fulfill requests for specific over-the-counter medicines appropriately using WWHAM questioning and recommend a suitable medicine referring to the pharmacist where appropriate.
• Be vigilant and adhere to correct procedures with regards to security and the handling of cash and receipts within the pharmacy.
• Ensure that the pharmacy is kept clean and tidy and any health and safety issues are brought promptly to the attention of the pharmacy manager.
• Participate in training and development programmes provided by the pharmacy and be proactive in developing the job function.

• Provide support to other stakeholders within the pharmacy and throughout the network to ensure the delivery of company goals.
• This role requires a high level of pro-activity and ability to work on own initiative.
• Build relationships with others in the pharmacy to create a positive working environment.
• Participate in staff training programmes and implementation and be proactive in developing the role function.
• Work effectively as part of the pharmacy team, being flexible and adaptable assisting in all areas of the pharmacy operation.

• We are passionate about exceeding expectations:
• making our pharmacies the local destination of choice
• Delivering customer service to the highest quality
• Provide advice and information as required to customers on all product ranges available in the pharmacy.
• Deliver professional and efficient customer service at all times, enhancing the relationship with pharmacy customers.

• 1 year experience in pharmacy/retail/hospitality is preferable
• Cashier experience an advantage
• Excellent communication skills, both written and verbal
• Ability to use discretion when addressing customer queries and treat customer/patient information confidentially
• Good attention to detail is essential
• Organized with a proven ability to multi-task successfully under pressure
• Ability to work on own initiative and as part of a team
• Basic IT skills are an advantage