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Scheduling Professional

3 weeks ago


Dublin, Dublin City, Ireland beBeeCustomer Full time €25,000 - €40,000
Job Title:

Vehicle Maintenance Coordinator

Job Description:

We are seeking a skilled professional to join our team in South Dublin. As a key member of our customer service department, you will be responsible for efficiently and professionally processing inbound telephone and email enquiries.

Key Responsibilities:
  • Act as a trusted point of contact for all vehicle maintenance and repair requests
  • Direct vehicles into their preferred supplier network for repairs, finding the right supplier for the situation
  • Build long-term proactive relationships with clients and drivers by continuing to build on their professional image and maintaining the high standard of customer service
  • Achieve team goals as well as individual targets as outlined by your Line Manager, helping the department deliver on its wider strategy of customer service excellence
  • Increase customer survey ratings through consistently delivering excellent service and creative solutions
  • Handle complaints in line with our policy & procedure, striving for excellent outcomes for all stakeholders
  • Maintain a high standard of accuracy and compliance in your general administration
Benefits:
  • Opportunities to work with managers and colleagues on exciting projects to drive business forwards