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Social Media Content Review Specialist

1 week ago

Dublin, Dublin City, Ireland CPL Full time

Company Overview

CPL is a renowned social media client dedicated to creating a safer online environment for all users. Our Integrity Operations team in Dublin supports social media communities worldwide, and we are seeking a skilled Content Analyst to join our team.

We value diversity and encourage individuals from all backgrounds to apply.

Job Description

  • Conduct thorough investigations and resolve reported issues, ensuring a high level of user satisfaction
  • Apply market knowledge and insights to improve the support of our client's community of users
  • Gather and analyze data to identify areas for improvement and enhance the overall user experience
  • Collaborate with the global team to escalate critical issues and implement solutions
  • Identify and address inefficiencies in workflows to optimize team performance

Key Skills and Qualifications

  • Strong analytical and problem-solving skills with attention to detail
  • Excellent communication and interpersonal skills, with the ability to empathize with users
  • Highly adaptable and resilient, with a positive approach to challenges
  • Ability to work effectively in a team and make informed decisions

What We Offer

  • A competitive salary with opportunities for growth and development
  • Free meals, snacks, and beverages on-site, promoting a healthy work-life balance
  • Access to private healthcare, ensuring your well-being and peace of mind
  • A pension contribution scheme after 12 months of service, securing your financial future
  • 25 days of annual leave, allowing you to recharge and pursue your passions