Service Delivery Manager

1 week ago

Dublin, Dublin City, Ireland beBeeLeadership Full time €40,000 - €60,000

The role of Service Desk Lead is a vital component in ensuring the day-to-day operations of the Service Desk run smoothly.

Key Responsibilities:
  • Oversee and lead the Service Desk team, providing guidance and support to ensure timely processing of all service-related activities.
  • Allocate daily workloads, guaranteeing tasks are completed accurately and on time.
  • Serve as the primary point of contact for complex queries or issues from administrators, engineers, subcontractors, and clients.
  • Evaluate and enforce compliance and accuracy across all Service Desk processes, including work report editing, job costing, PO management, invoicing readiness, and system updates.
  • Monitor performance metrics, identifying opportunities for efficiency and service improvements.
  • Authorize works so they are ready for invoicing.
  • Foster consistent communication and strong working relationships between the service desk, engineers, subcontractors, and clients.
  • Support scheduling, purchasing, and reporting activities as required.
  • Maintain team performance, identify areas for improvement, and liaise with senior management on progress and challenges.

This leadership position requires a hands-on approach, guiding the team while ensuring efficient operations, excellent customer service, and continuous improvement.

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