Front Office Operations Lead

7 days ago

Galway, Galway, Ireland beBeeFrontOfficeManager Full time €45,000 - €60,000

Imagine a challenging career that combines customer service with operational management.

This is what we offer as a Front Office Manager in a dynamic and prestigious hotel environment.

You will be responsible for ensuring the smooth day-to-day operations of the front office, where you will interact with guests, colleagues, and other stakeholders.

About Your Role:
  • Ensure quality service to all our guests at all times
  • Carry out your duties in accordance with statutory, health and safety requirements
  • Assist with front desk activities, guest queries, and check-in/check-out
  • Deal with payments, balancing and accuracy
  • Supervise team members and track customer feedback
  • Monitor and implement corrective action as required
  • Control costs associated with the department
  • Motivate team members towards achieving sales targets
  • Liaise with revenue and reservations manager to maximise front office sales

The ideal candidate should have:

  • Minimum 2-3 years experience in front office management in a leading hotel
  • Excellent interpersonal skills
  • A relevant third-level qualification in hospitality/hospitality management or a related discipline
  • Extensive experience managing operating systems and software
  • Experience with MS Office packages such as Outlook, Word, Excel, etc.
Your Benefits:

This role offers a unique opportunity to develop your skills and knowledge in a dynamic and prestigious hotel environment.

You will work in a fast-paced environment with a range of interesting challenges and opportunities for personal growth and development.

We are looking for motivated and talented individuals who share our passion for delivering exceptional customer experiences.

About Us:

We are a prestigious hotel with a reputation for excellence and a commitment to providing exceptional customer experiences.

We pride ourselves on creating a positive and supportive work environment that encourages our employees to grow and develop their skills and knowledge.

We value our employees and provide a range of benefits and rewards to support their well-being and success.

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