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Cloud Support Engineer

7 days ago


Dublin, Dublin City, Ireland Amazon Full time

At Amazon, we are seeking a skilled Cloud Support Engineer to join our team. As a member of our AWS Support team, you will be at the forefront of cloud technology, assisting customers in achieving their business goals.

About the Role

You will act as the 'Cloud Ambassador' across all cloud products, providing expert guidance and support to customers. Your extensive knowledge of cloud computing technologies will enable you to troubleshoot complex issues and provide innovative solutions.

Key Responsibilities
  • Learn and use groundbreaking cloud technologies
  • Apply advanced troubleshooting techniques to resolve customer issues
  • Interact with leading engineers around the world
  • Partner with AWS teams to reproduce and resolve customer issues
  • Provide feedback to internal teams on how to improve services
  • Drive customer communication during critical events
  • Improve support-related processes and customer technical support experience
  • Write tutorials, how-to videos, and other technical articles
Requirements

To succeed in this role, you will need:

  • Ability to communicate effectively in English and Portuguese (written and spoken)
  • Knowledge/experience in administration and troubleshooting for two or more of the following: DevOps/Deployment Orchestration Management Configuration Management
  • Understanding of the complete deployment lifecycle from design, build, test, deploy
  • Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP)
  • Exposure to Virtualization (Hyper-V, VMware, Xen)
Preferred Qualifications

We are looking for candidates with:

  • 2 to 4 years of relevant experience
  • One or more Web and Application Server technologies (e.g., Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
  • Scripting or development experience using Python, Node.js/JavaScript, PowerShell, or C# (.NET), Ruby, Golang
  • Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
  • Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP, and Load Balancing
About Amazon

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.