Service Manager
2 days ago
Job Summary
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- Manage multiple clients and ensure that all aspects of the service are maintained as per client requirements.">
- Coordinate the work, communication, and issue resolution activities with functional teams.">
- Develop and implement strategies to enhance the client experience and maintain service quality.">
Key Responsibilities
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- Manage functional teams and coordinate their work to meet client needs.">
- Ensure timely and accurate delivery of information and work products to clients.">
- Participate in the development of new products and services, and collaborate with clients to implement them.">
- Oversee the completion and publication of monthly reporting, including calculating KPI levels and reviewing monthly reporting packs.">
- Liaise with internal departments to evaluate and implement changes in proposed regulations and ensure compliance.">
- Manage client issues and resolve them in a timely and professional manner.">
- Demonstrate strong client servicing skills in all interactions and maintain a positive demeanor.">
Requirements
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- A degree in a relevant discipline, along with experience in a client-focused role gained in the financial services or banking industry.">
- Operational experience in a Transfer Agency role is preferred, but fund accounting, fund administration, or banking experience will be considered.">
- Previous experience with people management and change management skills is desirable.">
- A track record of building and maintaining strong client relationships.">
- Effective verbal reasoning and numeric skills, good keyboard skills, and ability to learn systems used within the business.">
- Ability to work under pressure meeting challenging deadlines and build relationships with relevant stakeholders.">
Benefits
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- A flexible and collaborative work culture.">
- Movement within the organization is encouraged, and senior leaders are accessible.">
- A commitment to assisting the communities we serve.">
- An opportunity to work for a company committed to innovation and excellence.">
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