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Sales Performance Director

2 weeks ago


Dublin, Dublin City, Ireland beBeeCustomer Experience Lead Full time €60,000 - €80,000

Job Overview:

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  • This is a leadership role that involves driving store sales performance and maximising customer satisfaction.
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Key Responsibilities:

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  1. Lead the store team to achieve financial targets and deliver excellent customer service
  2. Represent the brand in the local market, identifying opportunities to increase footfall and attract new customers
  3. Be present on the sales floor, ensuring the highest standard of approach and service to clients
  4. Foster a culture of omni-channel awareness among the team, encouraging them to use digital tools to improve customer relationships and business outcomes
  5. Monitor store expenses and ensure they are within budget
  6. Provide effective product feedback based on store needs and participate in buying sessions when requested
  7. Place the customer above all, leading by example to create a welcoming environment and ensure the team strives to meet their every need and request
  8. Guarantee an excellent customer satisfaction and the highest level of customer service through the execution of the "Brand Selling Ceremony"
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Required Skills and Qualifications:

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  • Experience within a luxury retail environment is highly desirable
  • A genuine enthusiasm for fashion, art, and the broader luxury ethos
  • A solid understanding of the luxury market and product specifics
  • Strong focus on people, demonstrated through the ability to lead, motivate, and inspire a team
  • Highly developed communication and interpersonal abilities
  • Very good command of English
  • Willingness to work flexibly as required to meet the operational needs of the store
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