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Retail Operations Leader

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Dublin, Dublin City, Ireland beBeeLeadership Full time €45,000 - €60,000
Job Overview

The Site Manager role is a critical position that oversees the day-to-day operations of a retail site. This includes ensuring the site operates efficiently and effectively, providing excellent customer service, and maintaining high standards of merchandising, presentation, and customer care.

The successful candidate will have a proven track record in retail management, with a minimum of 3 years' experience in a similar role. They will be passionate about retail, have a strong work ethic, and be able to lead by example, fostering a positive attitude and atmosphere in the workplace.

Key Responsibilities
  • Take final responsibility for the efficient day-to-day running of the site
  • Ensure the store reflects company standards of merchandising, presentation, and Customer Care
  • Achieve sales, margins, wastage targets
  • Implement the HACCP, ensuring and maintaining the level of hygiene is of the highest standard throughout the store and compliance by all staff members to the same
  • Maintain the cleanliness and appearance of the shop area by following checklists on a daily basis and ensure all equipment, signs, and lights are clean and fully illuminated
  • Ensure the store is compliant with relevant legislation and implement procedures as required
  • Manage employee rostering and annual leave and maintain accurate and secure records
  • Set, monitor, and achieve sales targets with the team on gross profit margin, net margin, waste, and other KPIs
  • Control stocktaking and overheads
Team Management
  • Approachable and a role model who leads by example and encourages teamwork, foster a positive attitude and atmosphere in the workplace
  • Develop the team to meet the required standards; by training, coaching, undertaking performance and probation reviews, and assessing employee training requirements, ensuring appropriate training programmes are in place as agreed with support office
  • Develop and promote good communication between employees and management in a safe, respectful, and inclusive environment
Stock Management
  • Full responsibility for site stock range and processes
  • Implement planograms correctly and ensure the correct range is in place in store
  • Merchandise the shop area to ensure maximum performance of products
  • Perform and manage weekly/monthly stock takes
Back Office Management
  • Daily Cash Reconciliation & Cash Control
  • Daily Bank lodgements
  • Management of cash discrepancies and reporting to Management Accountant
  • Prime data entry - delivery dockets, invoices, cash reconciliations, bank account reconciliations, wet stock data
  • Sales Reporting
Operational
  • Deal with breakdowns/system failure and report to relevant department
  • Organise contractor call outs and report to relevant department
  • Deal with security issues/breaches
Customer Service
  • Always ensure that customer satisfaction is the number one priority and consistently deliver an exceptional service by displaying service excellence behaviours
  • Take final responsibility for the timely follow through on all promises/queries made to customers
  • Take final responsibility for the timely follow through on all customer complaints and resolve at local level. Escalate to Support Office as and when appropriate
Health, Safety, and Welfare Management
  • Lead by example through strictly complying with standards and safe working practices
  • Take final responsibility within the service station for the maintenance of safe working practices by staff, contractors, and visitors
  • Take final responsibility for health, safety, and welfare of staff, customers, contractors, and visitors while on the premises
Job Requirements
  • Minimum 3 years' experience in a Retail management position (either as an Assistant Manager or Site Manager)
  • Passion for retail, a strong work ethic, with a strong sense of ownership and accountability
  • Proven people management and leadership capability
  • Previous experience of reading and actioning reports
  • Excellent communication and delegation skills
  • KPIs and targets driven
  • Thrive in a fast-paced working environment
Benefits
  • Competitive salary & KPI Bonus Scheme
  • Colleague Discount Scheme across the group
  • Paid Family Leave including Maternity & Parental Leave
  • Enhanced annual leave entitlements up to 27 days
  • VHI Health Insurance Funded Scheme
  • Employee Referral Bonus
  • Travel & Bike to Work Scheme
  • Save as you earn Scheme
  • Mileage Scheme
  • E-Learning and Development Portal