Operational Excellence Director

7 days ago


Dublin, Dublin City, Ireland Phorest Salon Software Full time

About Phorest Salon Software

We are a leading provider of salon management software, empowering salons to find their dream clients and keep them coming back for more.

Our platform supports hundreds of thousands of professionals every day and millions of consumers, touching every point of the salon experience.

We help salons streamline workflows and enhance productivity through our integrated marketing suite, staff apps, payments, and custom native apps.

The Challenge

We are seeking a Head of Product Operations to lead and optimize our Product Development roadmap, shaping operational roadmap planning and overseeing global release and launch strategies.

You will champion and lead efforts to improve processes, nurture cross-functional collaboration, and ensure Product Teams deliver high-impact solutions effectively.

This includes managing team capacity planning, overseeing successful delivery of product development efforts, and reporting progress to leadership.

Responsibilities
  • Create and execute the roadmap program, including managing cross-team dependencies, risk monitoring, and project planning.
  • Collaborate with key stakeholders within product and engineering teams to develop contingency plans for critical risks.
  • Own and optimize the roadmap process with quarterly refreshes.
  • Manage roadmap communication, ensuring execution tracking and reporting.
  • Oversee product readiness function to prepare for successful releases.
  • Engage in operational planning with regional teams to ensure alignment with local rollout and Go-To-Market plans.
Requirements

We are seeking an experienced professional with:

  • 6+ years in Product Operations, Project/Program Management, or a related senior management role.
  • Strong understanding of software development processes, agile methodologies, and product development frameworks.
  • Excellent verbal and written communication skills to articulate complex concepts to technical and non-technical audiences.

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