Customer Service Representative
6 days ago
We are seeking a friendly and approachable Customer Service Representative to join our team at Clayton Hotel Charlemont.
The ideal candidate will be passionate about delivering outstanding customer service, have excellent communication skills, and be able to work effectively in a fast-paced environment.
About the Role:
In this role, you will be responsible for responding to guest inquiries, resolving any issues that may arise, and providing a positive experience for our customers.
Responsibilities:
- Respond to guest inquiries, either in person or via phone/email
- Resolve any issues that may arise, escalating concerns to management if necessary
- Provide a positive experience for our guests, ensuring they feel valued and appreciated
- Work effectively as part of a team, supporting colleagues to achieve sales targets and deliver a positive experience for our guests
- Maintain accurate records of guest interactions and feedback
Benefits:
- A competitive salary and benefits package
- Ongoing training and development opportunities to enhance your skills and knowledge
- A fun and supportive work environment with opportunities to progress within the company
About Us:
Clayton Hotel Charlemont is a leading hotel group with a reputation for excellence. We pride ourselves on providing a warm and welcoming atmosphere for our guests, and we are committed to delivering exceptional customer service.
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