Financial Application Specialist

2 weeks ago


Dublin, Dublin City, Ireland beBeeFinancial Full time €40,000 - €60,000

A financial application specialist is required to work with customers who use a range of software applications. The role involves analyzing and resolving business, accounting and technical issues while managing customer expectations.

The ideal candidate will have a broad interest in IT and enjoy the challenge of analyzing complex data, while also being able to communicate effectively with clients at all levels.

Experience with ERP systems such as Dynamics 365 Business Central / NAV, SAP, Oracle etc., and knowledge of broad business applications and accounting processes are necessary for this position.

The ability to work within a team and on your own initiative as required, and to be comfortable liaising with people from all levels within an organization both internally and externally, are essential skills for this role.

Full training will be provided in the Microsoft Dynamics Business Central range of applications, and career progression will be encouraged into more senior support, development or consultancy positions within the company.

Key Responsibilities:
  • Respond to customer support queries via phone and online portal
  • Take ownership of support issues and manage them through to closure
  • Research issues, implement fixes & document case resolution
  • Manage and prioritize support tickets to meet agreed Service Level Agreements
  • Keep the customer informed as to the progress of the ticket
  • Escalate queries to Development & Business Consultants as required
Requirements:
  • Broad interest in IT and analytical skills
  • Knowledge of ERP systems and business applications
  • Demonstrable experience in areas such as General Ledger, Procure to Pay, Order to Cash, Inventory & Stock, Manufacturing & Warehousing
  • Ability to work both within a team and on your own initiative
  • Strong communication and organizational skills
Benefits:

A competitive salary will be offered according to experience. Career progression will be encouraged into more senior support, development or consultancy positions within the company.



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