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Retail Customer Experience Specialist

1 week ago

The Municipal District of Adare Rathkeale, Ireland BoyleSports Full time

Job Overview

As a Retail Customer Experience Specialist with BoyleSports, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our retail stores. This role involves working closely with the Shop Manager and team to maintain high standards of customer experience, while also assisting with the day-to-day running of the store.

Key Responsibilities

  1. Provide outstanding customer service through a helpful, friendly, and knowledgeable approach.
  2. Assist the Shop Manager and team with the day-to-day running of the store.
  3. Step up and guide shop operations in the absence of the Shop Manager, including opening and closing the shop, managing cash handling procedures, and guiding the shop team.
  4. Develop strong relationships with customers and provide a seamless shopping experience.
  5. Contribute to maintaining a clean and organized store environment, adhering to health and safety guidelines.
  6. Able to work under pressure and remain calm, while constantly looking for ways to improve yourself and the shop.

Essential Skills and Experience

  1. Customer service focused with excellent communication skills.
  2. Ability to work as part of a team and contribute to achieving sales targets.
  3. Flexibility to work 7 days a week, adapting to changing business demands.
  4. Strong numeracy skills and attention to detail when handling cash transactions.
  5. Ambitious and driven to progress within the company, with a keen interest in the sports industry.

Benefits

  • Ongoing training and development opportunities.
  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and fast-paced retail environment.