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Leading Front Desk Operations

3 weeks ago

Bray, Wicklow, Ireland beBee Careers Full time

About the Role:

We are seeking an experienced Front Office Manager to join our team in a 5-star property. As a Front Office Manager, you will be responsible for leading the Front Office team to deliver an exceptional guest experience.

Main Responsibilities:

  • Develop and implement policies and procedures to ensure consistency and efficiency.
  • Oversee front desk operations to deliver a seamless guest experience.
  • Manage staff to ensure excellent service delivery.
  • Respond to guest complaints and resolve issues promptly.
  • Contribute to the development of the hotel's overall strategy.

Requirements:

  • Previous experience as a Front Office Supervisor or Assistant Manager is essential.
  • Strong leadership and management skills.
  • Excellent written and verbal communication skills in English.
  • Outstanding interpersonal, organizational, and communication abilities.

Benefits:

We offer a competitive package including paid holidays and parking.