Technical Support Professional

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €48,000 - €87,600
Role Overview

The ideal candidate for this position will have exceptional communication skills, be able to analyze complex user issues and provide top-notch support via email and phone.

They will also need to develop a deep understanding of the company's products, processes, and workflows to effectively resolve user problems.

Key Responsibilities
  • Troubleshoot user complaints and respond promptly to ensure a positive experience.
  • Delve into the company's operations to identify areas for improvement and optimize support documentation and processes.
  • Collaborate with cross-functional teams to diagnose and resolve technical user issues.
  • Build relationships with users and gather feedback to enhance overall customer satisfaction.
Skill Requirements
  • Excellent written and verbal communication skills, as well as a proactive approach to problem-solving.
  • Ability to learn new functions and features of technical products and apply that knowledge to deliver excellent user support.
  • Experience in customer service or internal/external user-facing operations is highly valued.

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