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Customer Service Ambassador
3 weeks ago
We are seeking a highly organized and detail-oriented Customer Service Advisor to join our team. The ideal candidate will have excellent communication skills, both written and verbal, with the ability to build and manage relationships across all areas of the business.
The Customer Service Advisor will work in a fast-paced environment and be responsible for all customer contact including email, social media, and phone inquiries. The successful candidate will have a flexible approach, be able to multitask, and prioritize effectively in a dynamic environment.
The role involves delivering exceptional customer service, resolving customer queries effectively, managing loyalty card programs, conducting online order reviews, and collaborating with other departments to enhance customer experience.
The successful candidate will have strong analytical skills, be proficient in MS Office, particularly Excel, and have a professional telephone manner.
Key Responsibilities:
- Deliver exceptional customer service across multiple channels.
- Resolve customer queries efficiently and effectively.
- Manage loyalty card programs and customer engagement.
- Conduct online order reviews and support gift card processing.
- Collaborate with other departments to enhance customer experience.
- Accurately record and manage customer cases.
- Promote and support customer adoption of our app.
Requirements:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Proficient in MS Office, particularly Excel.
- Professional telephone manner.
- Flexible and adaptable approach.
- Able to multitask and prioritize effectively.
Benefits:
- Competitive compensation package.
- Flexible work patterns.
- Excellent team member facilities.
- Full training and induction.
- Seasonal team member incentives.
Why Work With Us:
- Opportunity to work in a dynamic and innovative environment.
- Chance to develop your skills and career.
- Collaborative and supportive team culture.
- Convenient city centre locations.
