Technical Cloud Support Lead

5 days ago


Dublin, Dublin City, Ireland ENGINEERINGUK Full time

Job Description

We're looking for a highly skilled Cloud Support Engineer to join our team at ENGINEERINGUK. As a Cloud Support Engineer, you'll be responsible for providing exceptional technical support and guidance on AWS cloud services to our customers.

About the Role

You'll have the opportunity to work closely with our customers to solve complex technical issues and develop strong relationships with them to understand their needs and deliver personalized support.

Responsibilities

  • Solve complex customer cases through various contact channels.
  • Apply advanced troubleshooting techniques to provide customized solutions for customers.
  • Work closely with internal teams to drive strategic goals and optimize processes.

Requirements

  • Fluent in English (written and spoken).
  • Proven experience in a technical support role, preferably in a cloud computing environment.
  • Expert-level knowledge of AWS cloud services, including Kubernetes management and troubleshooting.
  • Strong communication and interpersonal skills.

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