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Customer Support Representative
3 weeks ago
About the Role
We are seeking an exceptional Customer Support Representative to join our team.
As a key point of contact for customers, you will be responsible for:
- Providing professional and timely support on all service-related enquiries;
- Maintaining effective relationships with customers through excellent communication skills and customer focus;
- Representing our services and brand positively;
- Researching and building customer interest in our products and services;
- Gathering and recording accurate client details;
- Liaising with internal teams to investigate and respond to all client queries raised;
- Assisting with the Client Onboarding process;
- Contributing to projects and process improvements as required;
Requirements
We are looking for someone with:
- A third-level qualification in a business-related discipline;
- Minimum one year's experience in a customer service role;
- Excellent communication skills and customer focus;
- Persuasive, enthusiastic, and outgoing nature with an ability to quickly build rapport with customers;
- Ability to work on own initiative and to strict deadlines;
- Organised and methodical while multi-tasking;
- A high level of proficiency in MS Word, Excel, Outlook, and PowerPoint;
- A strong and flexible approach to working as part of a team.
What We Offer
We provide a range of benefits and experiences to support your professional and personal growth, including:
- Competitive salary;
- Annual performance-related discretionary bonus;
- Annual flexible benefits;
- Employer pension contribution;
- Multiple insurance coverage;
- Training support provided by award-winning Learning & Development Team;
- Extensive sports & social programmes;
- Flexible working options;
- Employee assistance programme;
- Enhanced leave options;
- Social & community care initiatives.
We are an equal opportunities employer and are committed to fostering an inclusive workplace. We value diversity both in background and in experience.
Appointment to this role is subject to the candidate's eligibility to work in Ireland.