IT Support Specialist

7 days ago


Dundalk, Louth, Ireland Louth County Council Full time
Job Summary

Louth County Council seeks a skilled IT Support Specialist to join our team. As an I.S. Technical Support Officer, you will be responsible for providing day-to-day technical support in an effective and responsive manner for the ICT application and infrastructure environment.

Key Responsibilities:
  • Provide technical support to staff, both office-based and working remotely, and to elected members.
  • Manage and track issues from outset to conclusion, effectively communicating with all stakeholders throughout the process.
  • Install, configure, test and document PCs, laptops, tablets, smartphones and related hardware, software and network components and solutions.
  • Contribute to the continuous improvement of the team with regular updates to the knowledge base.

Requirements

To be successful as an I.S. Technical Support Officer, you should have excellent communication and interpersonal skills, a proactive approach to problem-solving, and the ability to work effectively in a team environment.

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