Complaints and Investor Resolution Specialist

1 day ago

Limerick, Limerick, Ireland beBeeInvestigator Full time €50,000 - €80,000
Job Opportunity

The Complaints and Investor Resolution Technical Coordinator plays a pivotal role in the efficient handling of customer complaints, ensuring escalated issues are resolved to the highest standards.

  • Promptly investigate all complaints, adhering to strict timeframes while maintaining professionalism and integrity.
  • Ensure all complaints are handled in accordance with Regulatory requirements.
  • Oversight and maintenance of the complaint handling process is essential.

This opportunity allows experienced professionals to join a dynamic team focused on delivering exceptional customer service.

Key Responsibilities:
  • Support investor customer care cases and complex issues impacting the investor experience.
  • Provide valuable reporting data to business leaders and senior management for trend analysis activities.
  • Liaise with business units to investigate root causes, drive complaint resolution, and provide detailed final responses to complainants; all in-line with Regulatory requirements.

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