Portugal Career Opportunities

1 day ago

Limerick, Limerick, Ireland beBeeCareer Full time
Customer Support Opportunity

Are you looking to build a rewarding career in customer support while experiencing life in Portugal?

We have an exciting opportunity for a Customer Experience Specialist to join our international team. If you're passionate about helping people, solving problems, and building trust with customers, this is your chance to grow your career in a supportive environment.

Why Choose This Role?
  • Work in a multicultural environment while living in a country famous for its beaches, sunshine, and quality of life.
  • Enjoy relocation benefits, including flight reimbursement and company-provided housing (subject to availability).
  • Experience a new culture, learn Portuguese (with free lessons), and engage in sports activities and social events.

This role offers a unique blend of challenge and reward, with opportunities to develop your skills and advance your career in a dynamic and supportive team.

Key Responsibilities:
  • Provide exceptional customer service via chat, phone, or email.
  • Resolve queries quickly and effectively, aiming for first-contact resolution with a personal touch.
  • Own complex cases from start to finish, ensuring fairness, transparency, and excellent communication.
  • Support investigations into fraud, disputes, and complaints with accuracy and empathy.
  • Identify and support vulnerable customers, escalating when necessary.
Requirements:
  • Fluent English (C1/C2) written and spoken.
  • Previous customer service experience, ideally in banking, insurance, or financial services.
  • At least 12 months of experience in complaints handling, fraud & disputes, or working with Mastercard/Visa scheme rules.
  • A proven ability to meet targets while delivering top-tier service.
  • Empathy, adaptability, and a genuine desire to help people.
  • EU passport or Portuguese residency card (must have).
What We Offer:
  • A stable role with clear career progression and training opportunities.
  • Health insurance from day one.
  • Relocation package:
    • Initial flight expenses refunded.
    • Company-provided apartment (subject to availability).
    • Annual return flight to your home country (within Europe).
  • Free Portuguese language lessons, sports activities, and fun events.
  • Competitive monthly and quarterly performance bonuses.

If you're ready to build a fulfilling career and experience the best of Portugal, we'd love to hear from you.

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