Customer Support Associate

2 days ago


Dublin, Dublin City, Ireland Rippling Full time

Rippling's mission is to empower businesses to thrive in a rapidly changing world. Our innovative platform brings together HR, IT, and Finance solutions, enabling companies to streamline their operations and maximize efficiency.

About the Role

We are seeking a highly skilled Customer Support Specialist to join our team in Dublin, Ireland. As a key member of our Support Organization, you will be responsible for delivering exceptional customer experiences and resolving complex issues related to our products.

  • Provide timely and effective support to customers through various communication channels, including phone, chat, email, and video conferencing.
  • Utilize your technical expertise to troubleshoot and resolve customer complaints, often working under tight deadlines.
  • Become a product expert, serving as a valuable resource for both customers and internal teams.
  • Collaborate with Product and Engineering teams to identify areas of improvement and implement process enhancements that drive customer satisfaction.

Key Qualifications:

  • Proficient in English and German, with excellent written and verbal communication skills.
  • Ability to work within a GMT schedule (9 AM GMT - 6 PM GMT).
  • At least 3 years of experience in a customer-facing role, with a proven track record of problem-solving and attention to detail.
  • Strong organizational skills, with experience improving processes and adapting to changing job duties.
  • Excellent time management skills, with the ability to prioritize tasks and meet deadlines.


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