Customer Support Associate

7 days ago


Dublin, Dublin City, Ireland Spectrum Health Full time

Spectrum Health Overview

Spectrum Health is one of Ireland's largest Primary Care and Allied Healthcare providers, operating a nationwide network of clinics and an online Virtual Service. We offer a range of services, including GP, Nursing, Physiotherapy, Podiatry, Dietetics, and Ergonomics, to our patients on a private, corporate, or insurance cover basis.

Job Description

This is an exciting opportunity to join our team as a Patient Support Operative. As a key member of our staff, you will be responsible for handling complex queries, fulfilling customer bookings, and providing administrative support to our clinicians. You will also work closely with patients to understand their insurance benefits and coverage options, and assist with billing inquiries and financial arrangements.

Required Skills and Qualifications

  1. Previous experience in a customer service role is preferred, but not essential.
  2. Strong communication and interpersonal skills, with the ability to interact effectively with patients, clinicians, and third parties.
  3. Excellent organisational and multitasking abilities, with attention to detail and accuracy.
  4. Proficiency in using computerised systems for scheduling, billing, and electronic medical records.
  5. Ability to work independently as well as part of a team in a fast-paced environment.


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