Cloud Software Support Specialist
7 days ago
As a Cloud Support Engineer at Amazon, you will play a critical role in delivering world-class support to our customers. Our team interacts with leading companies and believes that exceptional support is crucial to customer success.
You will act as the 'Cloud Ambassador' across all cloud products, empowering our customers with the necessary tools and tactics to get the most out of their AWS investment.
The AWS Global Support team partners with a diverse list of customers building mission-critical applications on top of AWS services.
BASIC QUALIFICATIONS- Fluency in Mandarin
- Bachelor's degree or equivalent experience in a technical position
- A basic understanding of Machine Learning/AI and a minimum of 1+ years of experience handling large datasets with DB/DW experience
- Advanced expertise in Apache Hadoop, Apache Spark, Apache Hive, HBase, and Presto or ETL skills with working experience on NoSQL technologies like DynamoDB, MongoDB, or Cassandra
- System administration experience with Linux, troubleshooting Kerberos authentication problems
- Network troubleshooting experience
- Expert experience in the Hadoop ecosystem, including Apache Spark, Apache Hive, HBase, Presto, and data lake architecture and administration
- Prior work experience with AWS services, such as EMR, Glue, SageMaker, and excellent knowledge of Hadoop architecture, administration, and support
- Lead technical discussions on Big Data systems architecture and design, with knowledge of distributed computing environments
- Strong analysis and troubleshooting skills, with experience also having AWS Certified Solutions Architect/BigData/AI Specialty
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