Executive Director of Hospitality Services
3 days ago
A senior executive position requiring a proactive leader with a background in hospitality, facilities, or accommodation providers.
Key Responsibilities:- Operational Leadership:
• Oversee daily operations across multiple sites
• Support reception, housekeeping, and maintenance supervisors
• Ensure alignment of processes and service standards
• Adjust staffing levels and scheduling to meet seasonal demand
• Conduct regular site and room inspections - Guest Experience & Service Delivery:
• Champion high service standards for all guests and residents
• Manage escalated guest issues, feedback, and incidents
• Maintain accurate daily logs and reporting to senior management - Process, Systems & Compliance:
• Drive process improvements and SOP development
• Ensure compliance with H&S, GDPR, and internal policies
• Oversee facilities and maintenance issue resolution - People Management:
• Assist with recruitment, induction, and training of staff
• Manage rotas, attendance, and performance tracking
• Support team leads with ongoing coaching and development - Communication & Coordination:
• Lead staff briefings and contribute to senior meetings
• Liaise with internal departments and external partners for seamless service
• Foster a positive, collaborative team culture - Safety & Security:
• Promote strong safety and emergency protocols
• Monitor access, security, and cash handling procedures
• Address and report hazards or incidents as required
About the Role:
- 5+ years' experience in hospitality, accommodation, or facilities operations
• Proven leadership in a multi-site or complex environment
• Strong organisational and communication skills
• Financial awareness and operational problem-solving mindset
• Flexible, solutions-focused and guest-oriented
• Familiarity with accommodation systems
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