Luxury Hotel Reservation Specialist

14 hours ago

Dublin, Dublin City, Ireland beBee Careers Full time
Reservations Agent Role Summary

The role of a Reservations Agent is to manage the rooms reservation process for both individual and group bookings, as well as assist the Reservations Manager with all aspects of the Reservations Function daily.

Key Responsibilities:
  • Revenue Growth: Assist in meeting and exceeding targets by effectively managing room sales and promotions.
  • Guest Service: Ensure the constant delivery of excellent guest and customer service, responding to inquiries and resolving issues promptly.
  • Email Management: Monitor and respond to email traffic, ensuring that reservations are accurately recorded and checked.
  • No-Show and Cancellation Policy: Manage no-show and cancelled reservations, processing charges according to hotel policy.
  • Sales Support: Collaborate with the Sales team to identify leads and convert them into confirmed bookings.
  • Revenue Reporting: Liaise with the Reservations Manager to maximize room revenue, providing detailed reporting on daily, weekly, and monthly performance.
  • Billing and Invoicing:
  • Amenity Promotion: Promote and upsell estate facilities and amenities to guests.
  • Group Booking Management: Manage group blocks, including cut-off dates, deposits, and contracts.
Requirements and Qualifications:
  • Experience: At least two years' experience in a hotel reservations or front office role, with knowledge of hotel management systems an advantage.
  • Skills: Excellent customer service and interpersonal skills, with strong organizational and time management abilities.
  • Certifications: Knowledge of industry-standard software, such as Hotsoft, preferred.
Benefits:
  • Development Opportunities: Opportunities for career progression and professional development within the company.
  • Employee Assistance Program: Access to employee assistance programs, promoting work-life balance and well-being.
  • Employee Recognition Awards: Recognition and rewards for outstanding performance and contributions.
  • Team Member Benefits: Discounts on accommodations and food and beverage services in group properties, as well as complimentary parking.

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