Technical Lead, Device Stability Initiatives

3 days ago


Dublin, Dublin City, Ireland Amazon Full time

Company Overview

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Amazon Device Troubleshooting Services (ADTS) team aims to ensure that troubleshooting is quick, easy, and privacy-centric for device and application teams. This enables end customers to have delightful experiences with their Amazon Devices.

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About the Team

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The ADTS team provides a single place for device and application teams to troubleshoot known issues, uncover emergent trends or regressions, and quantify the impact in the context of the customer journey.

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Job Description

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This role drives engagement across different product lines to design and drive programs that improve stability and reduce resource utilization of devices. As a champion of this product to senior leadership, you will be responsible for influencing feature priorities and getting buy-in from engineering teams.

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Key Responsibilities

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  • Partner with Senior Leaders within Amazon Devices to identify opportunities to increase device stability, reduce device resource utilization, and improve efficiency.\
  • Define and implement strategic partnerships that enable businesses in Amazon Devices to scale faster and save costs.\
  • Establish mechanisms and processes that drive continuous improvement and operational efficiency.\
  • Establish metrics and design self-serve reports to keep stakeholders informed about progress.\
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About You

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You are a seasoned Technical Program Manager with experience managing programs across cross-functional teams, building processes and coordinating release schedules.

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Requirements

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  • 7+ years of working directly with engineering teams experience.\
  • 5+ years of technical product or program management experience.\
  • 3+ years of software development experience.\
  • Excellent verbal and written communication skills.\


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