Program Management Leader for Amazon Device Ecosystem

3 days ago


Dublin, Dublin City, Ireland Amazon Full time
Sr. Technical Program Manager, Amazon Device Ecosystem

The Sr. Technical Program Manager for the Amazon Device Troubleshooting Services team will drive critical initiatives that enhance the detection, diagnosis, and resolution of issues across Amazon's device ecosystem.

This high-visibility role demands exceptional leadership skills, technical knowledge, and excellent communication skills to drive technical trade-off decisions and influence feature priorities.

About the Team

The ADTS team aims to ensure that troubleshooting is quick, easy, and privacy-centric for device and application teams, resulting in delightful experiences for end customers using their Amazon Devices.

We strive to build technology that delivers high-quality user experiences for troubleshooting and analysis, ensures stability of the device, and proactively presents critical issues and root causes to relevant teams based on health and customer journey data.

This role drives engagement across different product lines to design and drive programs that will improve stability and reduce resource utilization of the devices.



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