Program Manager, Customer Experience Enhancement

3 days ago


Dublin, Dublin City, Ireland Amazon Full time

Job Summary

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We are seeking a highly experienced Technical Program Manager to lead our device troubleshooting services initiatives. As a member of the Amazon Device Troubleshooting Services (ADTS) team, you will be responsible for driving critical initiatives that enhance the detection, diagnosis, and resolution of issues across Amazon's device ecosystem.

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About the Role

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This high-visibility role requires exceptional leadership in coordinating across several engineering teams, data engineers, applied scientists, BIEs, and senior stakeholders to deliver scalable troubleshooting solutions.

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Responsibilities

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  • Drive key business collaborations critical to improving the customer experience with Amazon Devices.\
  • Partner with Senior Leaders within Amazon Devices to identify opportunities to increase device stability, reduce device resource utilization, and improve efficiency.\
  • Define and implement strategic partnerships that enable businesses in Amazon Devices to scale faster and save costs.\
  • Establish mechanisms and processes that drive continuous improvement and operational efficiency.\
  • Establish metrics and design self-serve reports to keep stakeholders informed about progress.\
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What We're Looking For

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We are looking for a seasoned Technical Program Manager with experience managing programs across cross-functional teams, building processes and coordinating release schedules.

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Requirements

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  • 7+ years of working directly with engineering teams experience.\
  • 5+ years of technical product or program management experience.\
  • 3+ years of software development experience.\
  • Excellent verbal and written communication skills.\


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