Program Manager, Customer Experience Enhancement
3 days ago
Job Summary
\We are seeking a highly experienced Technical Program Manager to lead our device troubleshooting services initiatives. As a member of the Amazon Device Troubleshooting Services (ADTS) team, you will be responsible for driving critical initiatives that enhance the detection, diagnosis, and resolution of issues across Amazon's device ecosystem.
\About the Role
\This high-visibility role requires exceptional leadership in coordinating across several engineering teams, data engineers, applied scientists, BIEs, and senior stakeholders to deliver scalable troubleshooting solutions.
\Responsibilities
\- \
- Drive key business collaborations critical to improving the customer experience with Amazon Devices.\
- Partner with Senior Leaders within Amazon Devices to identify opportunities to increase device stability, reduce device resource utilization, and improve efficiency.\
- Define and implement strategic partnerships that enable businesses in Amazon Devices to scale faster and save costs.\
- Establish mechanisms and processes that drive continuous improvement and operational efficiency.\
- Establish metrics and design self-serve reports to keep stakeholders informed about progress.\
- \
What We're Looking For
\We are looking for a seasoned Technical Program Manager with experience managing programs across cross-functional teams, building processes and coordinating release schedules.
\Requirements
\- \
- 7+ years of working directly with engineering teams experience.\
- 5+ years of technical product or program management experience.\
- 3+ years of software development experience.\
- Excellent verbal and written communication skills.\
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