Customer Experience Manager
7 days ago
We are seeking a Client Success Lead to oversee client onboarding and manage key accounts for The Panel, driving process improvements and collaborating with internal teams to enhance customer success.
Key Responsibilities:
- Oversee client onboarding and manage a portfolio of clients.
- Collaborate with Clinical Leads and Business Operations to exceed service delivery expectations.
- Drive process improvements and operational efficiencies.
- Lead client reporting and business review meetings with data-driven insights.
- Proactively handle client requests, feedback, and issue resolution.
- Identify and act on opportunities to grow accounts and foster long-term relationships.
Requirements:
- 5+ years' experience in Customer Success and Project Management.
- Strong communication, stakeholder management, and organizational skills.
- Experience with project management tools (e.g., Asana, Trello, MS Project) preferred.
- PMP, Prince2, or Lean Six Sigma certification is a plus.
- You should have excellent communications, listening and influencing skills.
-
Customer Experience Manager
2 days ago
Dublin, Dublin City, Ireland Mcsport Full timeJoin to apply for the Customer Experience Manager role at McSportJoin Our TeamMcSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 60 industry experts, we are committed to supplying our customers with the highest standard...
-
Customer Experience Manager
5 days ago
Dublin, Dublin City, Ireland McSport Full timeJoin Our TeamMcSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 60 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.We hire exceptional people and equip...
-
Customer Experience Manager
6 days ago
Dublin, Dublin City, Ireland McSport Full timeJoin Our TeamMcSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 60 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.We hire exceptional people and equip...
-
Customer Experience Manager
2 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeSocial network you want to login/join with:McSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 60 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.We...
-
Customer Experience Manager
6 days ago
Dublin, Dublin City, Ireland The Card Factory Full timeAbout Our TeamWe are a passionate team at Card Factory, dedicated to delivering exceptional customer service and celebrating our customers' life moments. As a Customer Experience Manager, you will play a key role in driving sales growth, improving customer satisfaction, and developing a high-performing team.The RoleYou will be responsible for leading a team...
-
Customer Experience Manager
7 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeCustomer Experience Manager:We are looking for a highly skilled Customer Experience Manager to join our team. The successful candidate will be responsible for managing a Central Support team, ensuring seamless day-to-day operations, and supporting the Operations Manager in achieving sales targets.Key Responsibilities:Customer-centric: Focus on delivering...
-
Customer Experience Manager
4 days ago
Dublin, Dublin City, Ireland Primark Stores Limited Full timeWhat We OfferWe're not just looking for anyone; we're looking for talented individuals who share our passion for delivering exceptional customer experiences. As a Customer Experience Manager, you'll be responsible for developing and implementing strategies to improve customer satisfaction and loyalty. You'll work closely with our marketing teams to create...
-
Customer Experience Manager
3 weeks ago
Dublin, Dublin City, Ireland Brightwater Full timeOur client, a leading international luxury brand is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy. This is a unique opportunity to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey. This is a new role, joining an...
-
Customer Experience Manager
4 weeks ago
Dublin, Dublin City, Ireland Brightwater Capital, LLC Full timeOur client, a leading international luxury brand is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy. This is a unique opportunity to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey.This is a new role, joining an...
-
Customer Experience Manager
1 day ago
Dublin, Dublin City, Ireland FMI Field Management Ireland Full timeFMI Field Management Ireland is seeking a skilled Customer Experience Manager to lead our contact centre team. As a key member of our management team, you will be responsible for driving team performance, meeting targets, and fostering a positive work culture.Key Responsibilities:Lead and motivate a team of customer experience agents.Set clear performance...
-
Customer Experience Manager
1 day ago
Dublin, Dublin City, Ireland Alternatives Full timeOur client, a leading international luxury brand is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy. This is a unique opportunity to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey.This is a new role, joining an...
-
Customer Experience Manager
2 days ago
Dublin, Dublin City, Ireland Screwfix Direct Ltd Full timeScrewfix Direct Ltd is committed to delivering outstanding customer experiences through our stores. As a Customer Experience Manager, you will play a vital role in achieving this goal.Your key responsibilities will include:Providing exceptional customer service and guiding customers to the right productsMaintaining store standards and ensuring smooth...
-
Customer Experience Manager
5 days ago
Dublin, Dublin City, Ireland Tesco Ireland Limited Full timeJoin to apply for the Customer Experience Manager - Gorey role at Tesco IrelandWhat's in it for you:Competitive Salary from €37,500Bonus Scheme*Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues...
-
Customer Experience Manager
2 hours ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeIreland's leading car provider is seeking a highly skilled Administrative Support Specialist to join their team.About the Role:This position involves ensuring a high standard of customer experience, providing office support, and managing administrative tasks.Key Responsibilities:Manage membership management, including new member applications and membership...
-
Customer Experience Manager
2 days ago
Dublin, Dublin City, Ireland Procore Technologies Full time**About the Role:**We're looking for a highly motivated Customer Experience Manager to lead our customer support team at Procore Technologies. In this role, you will be responsible for fostering a high-performing culture and delivering excellent customer experiences through efficient issue resolution and proactive support.**Key Responsibilities:Led a...
-
Customer Experience Manager
2 days ago
Dublin, Dublin City, Ireland Tesco Ireland Full timeAbout the roleTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday.We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable.Tesco Ireland is committed to developing...
-
Customer Experience Manager
4 days ago
Dublin, Dublin City, Ireland CPL Full timeAbout the RoleThis is an exciting opportunity to join our team as a Customer Experience Executive and make a real impact on the lives of our customers. As a key member of our team, you will be responsible for ensuring that our customers receive the highest level of service and support.You will work closely with our maintenance and support partners to ensure...
-
Customer Experience Manager
4 days ago
Dublin, Dublin City, Ireland Allergan Full timeAt Allergan, we are dedicated to delivering exceptional customer experiences that drive business growth and satisfaction.Job OverviewWe are seeking an experienced Customer Experience Manager to join our team in Dublin. As a key member of our organization, you will be responsible for designing and implementing integrated customer engagement strategies across...
-
Customer Experience Manager
1 day ago
Dublin, Dublin City, Ireland TN Ireland Full timeJoin Our Team as a Logistics and Customer Support ProfessionalWe are seeking a highly skilled Logistics and Customer Support Professional to join our team in TN Ireland.About the Role:You will be responsible for managing customer relationships, responding to inquiries, and resolving issues in a timely and effective manner.You will work closely with...
-
Customer Experience Manager
4 weeks ago
Dublin, Dublin City, Ireland Tesco Full timeTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing individuals'...