Customer Experience Manager

7 days ago


Dublin, Dublin City, Ireland The Panel Full time

We are seeking a Client Success Lead to oversee client onboarding and manage key accounts for The Panel, driving process improvements and collaborating with internal teams to enhance customer success.

Key Responsibilities:

  • Oversee client onboarding and manage a portfolio of clients.
  • Collaborate with Clinical Leads and Business Operations to exceed service delivery expectations.
  • Drive process improvements and operational efficiencies.
  • Lead client reporting and business review meetings with data-driven insights.
  • Proactively handle client requests, feedback, and issue resolution.
  • Identify and act on opportunities to grow accounts and foster long-term relationships.

Requirements:

  • 5+ years' experience in Customer Success and Project Management.
  • Strong communication, stakeholder management, and organizational skills.
  • Experience with project management tools (e.g., Asana, Trello, MS Project) preferred.
  • PMP, Prince2, or Lean Six Sigma certification is a plus.
  • You should have excellent communications, listening and influencing skills.


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