Customer Experience Manager
2 weeks ago
Our client, a leading international luxury brand is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy. This is a unique opportunity to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey.
This is a new role, joining an established global brand in their Irish operation, reporting to the company MD, partnering with the Marketing and Sales divisions. In time you will be responsible for building out a small team.
As Head of Client / Customer Experience, you will lead initiatives that enhance customer satisfaction, loyalty, and brand advocacy. Working closely with senior leadership and retail partners, you will implement best-in-class customer engagement strategies, ensuring a unified, omni-channel experience in line with the company's modern luxury vision.
Key Responsibilities:- Client Experience Leadership: Drive all client satisfaction initiatives across importers, retailers, and global teams, ensuring alignment with the brand's premium service standards.
- Strategic Budget Management: Oversee client loyalty funds, goodwill budgets, and other resources to maximize impact and customer satisfaction.
- Customer Feedback & Insights: Lead the governance of customer feedback programs, analysing surveys, retailer insights, and direct interactions to drive continuous improvement.
- Service Excellence Implementation: Ensure the execution of world-class customer service initiatives, improving touchpoints across all channels, both digital and in-person.
- Stakeholder Collaboration: Serve as the key liaison between regional and international client experience teams, fostering alignment on global best practices.
- Customer Advocacy & NPS Management: Oversee resolution of key customer complaints, manage escalations, and implement strategies to improve the Net Promoter Score (NPS).
- Training & Development: Champion a customer-first mindset by ensuring all employees, from retail to leadership, are equipped with the skills and training needed to deliver exceptional service.
- Experience: 7+ years in a senior customer experience or marketing role within luxury consumer goods, hospitality, or premium service industries.
- Education: Bachelor's degree in business, marketing, communications, or a related field (Master's preferred).
- Expertise: Strong background in customer experience tools, CRM platforms, and data-driven decision-making.
- Skills: Exceptional leadership, communication, and problem-solving skills, with a strong customer-first mindset.
This is a high-impact role for a strategic leader who is passionate about delivering exceptional customer experiences in the luxury sector.
This role is based in Sandyford, with some responsibility for 4 regional outlets, you will be required to be onsite 4 – 5 days initially but the company does offer a hybrid working policy once your role is established. Strong salary, bonus and benefit package apply.
#J-18808-Ljbffr-
Customer Experience Manager
3 weeks ago
Dublin, Dublin City, Ireland Sigmar Recruitment Full timeCustomer Experience ManagerAbout Your New Employer as a Customer Excellence ManagerJoin a leading organisation at the forefront of Ireland's transition to a net zero carbon future. This company is committed to innovation, sustainability, and delivering best-in-class customer service. With a strong focus on customer experience and transformation, this is an...
-
Customer Experience Manager
2 days ago
Dublin, Dublin City, Ireland Marketo, An Adobe Company Full timeAs a Senior Customer Support Director at Marketo, an Adobe Company, you will be responsible for leading a team across customer support and sales to deliver integrated customer experiences.The ideal candidate will have over 5 years of regional experience working in customer-facing roles, managing teams of 100+ managers and agents to deliver best customer...
-
Customer Experience Manager
20 hours ago
Dublin, Dublin City, Ireland Calor Ireland Full timeJob Overview:Cox Ireland is seeking a highly skilled Customer Experience Manager to lead our CX program and drive strategic initiatives. As the ideal candidate, you will work closely with the Customer Experience Manager to develop and implement programs that enhance customer experience and business efficiencies aligned with our company strategy.Main...
-
Customer Experience Manager
1 week ago
Dublin, Dublin City, Ireland Brightwater Full timeOur client, a leading international luxury brand is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy. This is a unique opportunity to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey. This is a new role, joining an...
-
Customer Experience Manager
1 day ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCompany Overview:Cpl Healthcare, a leading provider of car solutions, is seeking an experienced professional to fill the role of Customer Experience Executive. In this position, you will be responsible for ensuring a high standard of customer experience and managing administrative tasks.The ideal candidate will have strong organisational skills, excellent...
-
Customer Experience Manager
3 weeks ago
Dublin, Dublin City, Ireland Tesco Ireland Full timeAbout the roleTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing...
-
Customer Experience Manager
3 weeks ago
Dublin, Dublin City, Ireland Tesco Full timeTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing individuals'...
-
Customer Experience Manager
3 weeks ago
Dublin, Dublin City, Ireland Tesco Ireland Full timeAbout the roleTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing...
-
Customer Experience Manager
3 weeks ago
Dublin, Dublin City, Ireland Tesco Ireland Full timeAbout the roleTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing...
-
Customer Experience Manager
3 weeks ago
Dublin, Dublin City, Ireland Tesco Ireland Full timeAbout the roleTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing...
-
Customer Experience
3 weeks ago
Dublin, Dublin City, Ireland Allergan Full timeAt AbbVie, our mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow.We are a global pharmaceutical company with a diverse team working in several key therapeutic areas – immunology, oncology, neuroscience, and eye care – as well as products and services...
-
Customer Experience
7 days ago
Dublin, Dublin City, Ireland Allergan Full timeCompany DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services...
-
Customer Experience Manager
56 minutes ago
Dublin, Dublin City, Ireland TN Ireland Full timeWelcome to TN Ireland, where we strive to provide exceptional customer experiences and deliver outstanding results.We are currently seeking a Customer Experience Manager - Makeup to join our team. In this role, you will be responsible for managing the customer experience within our makeup department, ensuring that every customer interaction is positive and...
-
Global Customer Experience Manager
20 hours ago
Dublin, Dublin City, Ireland TikTok Full timeJob SummaryTikTok is seeking an experienced Senior Team Lead to join our Live Platform Trust and Experience team. As a key member of the team, you will be responsible for delivering exceptional customer service and experience while driving business improvements.You will lead a team of customer service professionals, providing guidance, coaching, and...
-
Customer Experience Manager
7 hours ago
Dublin, Dublin City, Ireland Servicenow Full timeCompany OverviewServiceNow is a global leader in innovative AI-enhanced technology, empowering organizations to work smarter, faster, and better.Our intelligent cloud-based platform connects people, systems, and processes to drive customer satisfaction, efficiency, and growth.
-
Customer Experience Agent
3 weeks ago
Dublin, Dublin City, Ireland Travelopia Full timePosition: Customer Experience Agent / ReceptionistLocation: Carrick-On-Shannon - IrelandDepartment: OperationsStart Date: ASAPContract type: Seasonal (until end of October 2025)Line Manager: Base managerLe Boat, part of the Travelopia group, is the world's leading provider of self-drive boating holidays, with over 55 years of experience. We offer an...
-
Customer Experience Specialist
56 minutes ago
Dublin, Dublin City, Ireland Musgrave Group Full timeMusgrave Group is a dynamic and innovative company that operates seven Marketplace sites across the Republic of Ireland. We are committed to delivering exceptional customer experiences and are seeking a skilled Customer Experience Specialist to join our team at our Head Office in North Dublin.The purpose of this role is to build and maintain fantastic...
-
Customer Experience Leader
7 hours ago
Dublin, Dublin City, Ireland Tallaght Cross Hotel Full timeJob DescriptionTallaght Cross Hotel is seeking a skilled Duty Manager to lead our front-of-house operations and provide exceptional customer service. As a key member of our Management Team, you will be responsible for ensuring the smooth running of the hotel, managing all areas within your remit, and maintaining and developing systems, policies, and...
-
Customer Experience Specialist
57 minutes ago
Dublin, Dublin City, Ireland TN Ireland Full timeThe Customer Experience Specialist will be responsible for delivering exceptional customer service and supporting the Building Management team at 76 Sir John Rogerson's Quay. This role requires strong communication and problem-solving skills, as well as the ability to work independently.Main Responsibilities:Visitor Management: Check in arriving visitors,...
-
Customer Experience Lead
1 day ago
Dublin, Dublin City, Ireland TN Ireland Full timeWe are looking for a Customer Experience Lead to join our team at TN Ireland in Naas, Co. Kildare.Key ResponsibilitiesOversee the implementation of customer-centric initiatives to drive sales growth and improve customer satisfaction.Lead a high-performing team of sales associates and supervisors, providing coaching and development opportunities to ensure...