Customer Experience Manager

3 weeks ago

Dublin, Dublin City, Ireland Tesco Full time
Tesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing individuals' talents and supporting professional development as a dynamic business that values people with strong leadership skills and an entrepreneurial attitude.

THE ROLE

Tesco Ireland is currently seeking to appoint a Customer Experience Manager who will have responsibility for supporting and leading a a team of people to deliver the best shopping trip for our customers. This role will report to the Deputy Manager and will ensure that we are serving Irelands shoppers a little better every day.

You will be responsible for:

Creating an inspiring and welcoming environment for my colleagues and customers
Managing the change operations in store, as well as the checkout operations and equipment.
Be responsible for the store when the Store Manager/Deputy Manager are not present
Ensure that my team are fully trained and validated in their role
Creating an environment of two-way communication, inspiring a culture of trust
Coaching and managing colleagues to enable them to deliver their daily priorities and be in the right place at the right time to enable them to deliver our customers' needs
Review reports and systems to enable you to deliver the right improvements for customers and colleagues
Driving a culture of zero food waste, managing date codes and making sure no food suitable for human consumption goes to waste
Recruiting the best colleagues for our team, selecting those passionate about our customers
Understanding the cleaning specifications for your store and ensuring that the plan is delivered through your team and by leading by example
Manage stock control activities, warehouse layout and processes to ensure all colleagues can complete their routines right first time.
Root causing any incorrect prices, overcharges, refunds and label routines to ensure customers are charged the correct price at all times.
Manage the front-end operation to ensure that customers do not queue
Recognise when colleagues give great service and give feedback where necessary in relation to poor colleagues not giving great service.

You will need:

For the 'Customer Experience Manager' role you have a demonstrated track record of:

o Being passionate about delivering the right way for customers and colleagues

o Being adaptable and agile in your thinking

o Delivering key objectives in a fast-paced environment

o Being the 'Go To' person for all queries for your department

o Shaping and influencing at the most senior level

o Previous Retail Experience preferred in a similar role

What's in it for you:

We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

Competitive Salary from €37,500
Bonus Scheme*
Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
Colleague Clubcard 10% discount increasing to 15% starting on the last Friday of each month for 3 days(including a 2nd card for a family member)*
Life Assurance
Pension Scheme*
Save As You Earn Scheme*
Paid Family Leave
Bike to Work
Long Service Awards
Commuter Scheme

*Entry requirements and rules of the scheme apply

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility

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