Customer Experience Lead

2 days ago


Dublin, Dublin City, Ireland TN Ireland Full time
Job Description

The successful candidate will be responsible for delivering exceptional customer service, managing site operations, and leading a team to achieve business objectives. Key responsibilities include:

  • To oversee the efficient delivery of business process services, ensuring revenue growth, profit generation, and customer satisfaction are met.
  • To identify and solve operational problems quickly, ensuring the most efficient service is provided.
  • To build strong relationships with users, manage their expectations, and resolve issues promptly.
  • To create and sustain an engaged workforce through effective coaching and development.
  • To manage key systems and databases, maintaining accurate information as per customer expectations.
  • To ensure high-quality work is delivered, meeting customer confidentiality, deadlines, and KPIs.
  • To provide timely management information covering financial and operational performance indicators.
  • To manage stock levels effectively and implement cost control targets.
  • To support Company initiatives and projects at site level.

The ideal candidate will have experience in a similar role, industry knowledge, and excellent communication skills.



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