
Customer Experience Director
11 hours ago
We are seeking an experienced Customer Experience Director to join our Executive team at LearnUpon. As a results-driven leader, you will be responsible for designing and executing strategies that drive customer retention, loyalty, and revenue growth.
About the Role:- Develop and execute comprehensive CX strategies to drive customer satisfaction and retention.
- Lead a high-performing team of Customer Experience professionals to deliver exceptional customer experiences.
- Collaborate with cross-functional teams to design and implement customer-centric solutions.
- Monitor and analyze key performance metrics to inform strategic decision-making.
Responsibilities:
- Develop and execute a customer retention strategy that drives business growth.
- Lead a team of CX professionals to deliver exceptional customer experiences across all touchpoints.
- Collaborate with Sales and Revenue Operations teams to build strategic plans for account growth and expansion.
- Implement customer success initiatives to ensure customers realize the full value of LearnUpon's platform and services.
Requirements:
- Proven experience leading a large Customer Experience function in a SaaS B2B company from growth stage to scale-up stage.
- Strong analytical skills and strategic thinking abilities, with a focus on using data to drive decisions.
- Exceptional leadership, communication, and interpersonal skills.
- Expertise in CRM systems and analytics tools.
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Customer Experience Director
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Customer Experience Director
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