EMEA Senior Director of Customer Experience

2 days ago

Dublin, Dublin City, Ireland Autodesk, Inc. Full time

About the Job

We are seeking an experienced customer success director to lead our efforts in driving customer value and growth across Europe, the Middle East, and Africa.

You will be responsible for overseeing regional P&L, resource allocation, and engaging with senior customers to foster strong relationships and drive successful adoption of our solutions.

This role requires exceptional leadership and communication skills, with the ability to set a clear vision and provide strategic direction for the team. You will also have a strong understanding of the complexities and unique needs of enterprise customers.

Key Responsibilities

  • Assume executive ownership of customer success strategy and execution across all segments, driving revenue growth, margin improvement, and enhanced delivery effectiveness.
  • Define and oversee regional execution plans, including budget allocation, resource prioritization, coverage strategies, & executive leadership to customer success teams.
  • Engage with senior customer executives to demonstrate thought leadership, co-create strategic plans, and drive mutually beneficial outcomes.
  • Collaborate effectively with cross-functional teams to ensure a seamless and positive customer journey, from onboarding to renewal.
  • Monitor regional success metrics, evaluate business performance, and communicate business health to executive leadership.
  • Demonstrate exceptional leadership and communication skills with the ability to set a clear vision and provide strategic direction for the team.
  • Manage Enterprise Customer Success with a strong understanding of the complexities and unique needs of enterprise customers.
  • Apply EMEA Regional Knowledge including cultural nuances, regulatory requirements, and business practices.
  • Expert in strategy definition and execution with the ability to leverage data and analytics.
  • Expertise in developing strategies to enhance customer retention and improve NPS and CSAT.
  • Strategically set long-and short-term goals for the organization.
  • Select the best choice among available alternatives.
  • Create development opportunities to build internal talent.
  • Demonstrate strong commercial acumen by aligning investments to impact areas for customers.
  • Encourage cross-silo collaboration and advocate for OneAutodesk.

  • Customer Success Director for EMEA Region

    2 days ago

    Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    The Customer Success Director for EMEA Region will be responsible for driving customer retention and engagement across Europe, Middle East, and Africa. This role requires a strong understanding of the unique characteristics and needs of customers in these regions.You will oversee regional P&L management, allocate resources effectively, and engage with senior...

  • Customer Success Director

    2 days ago

    Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    The Sr. Director, Account-Based Customer Success Management (EMEA) will play a pivotal role in shaping the future of customer success at Autodesk. This individual will lead Success Plan strategy and execution across Europe, Middle East, and Africa, driving revenue growth, margin improvement, and enhanced delivery effectiveness.The ideal candidate will...

  • Sr. Director Account-Based Customer Success Management EMEA

    2 days ago

    Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    Sr. Director Account-Based Customer Success Management EMEASr. Director Account-Based Customer Success Management EMEAApply locations EMEA - Ireland - Dublin - Windmill time type Full time posted on Posted Yesterday job requisition id 25WD86777Job Requisition ID #25WD86777Position OverviewAs the Sr Director, Account-Based Customer Success Management (EMEA)...

  • Director, Senior Counsel, EMEA

    3 weeks ago

    Dublin, Dublin City, Ireland Match Full time

    Director, Senior Counsel, EMEA Dublin, IrelandApplyView all jobsMatch Group, through its portfolio companies, is a leading provider of dating services available globally, all aimed at helping our users finding meaningful connections.We are seeking a dynamic and experienced Director & Senior Counsel, EMEA on our Legal team to provide expert legal...

  • Sr. Director Account-Based Customer Success Management EMEA

    2 days ago

    Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    Sr. Director Account-Based Customer Success Management EMEA page is loadedSr. Director Account-Based Customer Success Management EMEAApply locations EMEA - Ireland - Dublin - Windmill time type Full time posted on Posted Yesterday job requisition id 25WD86777Job Requisition ID # 25WD86777Position OverviewAs the Sr Director, Account-Based Customer Success...

  • Sr. Director Account-Based Customer Success Management EMEA

    2 days ago

    Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    Sr. Director Account-Based Customer Success Management EMEASr. Director Account-Based Customer Success Management EMEAApply locations EMEA - Ireland - Dublin - Windmill time type Full time posted on Posted Yesterday job requisition id 25WD86777Job Requisition ID # 25WD86777Position OverviewAs the Sr Director, Account-Based Customer Success Management (EMEA)...

  • Director, Senior Counsel, Emea, Dublin

    6 days ago

    Dublin, Dublin City, Ireland Tn Ireland Full time

    Director, Senior Counsel, EMEA Dublin, Ireland Apply Match Group, through its portfolio companies, is a leading provider of dating services available globally, all aimed at helping our users find meaningful connections.We are seeking a dynamic and experienced Director & Senior Counsel, EMEA on our Legal team to provide expert legal partnership and counsel to...

  • Director, Senior Counsel, EMEA

    2 weeks ago

    Dublin, Dublin City, Ireland Match Group Full time

    Match Group, through its portfolio companies, is a leading provider of dating services available globally, all aimed at helping our users finding meaningful connections. We are seeking a dynamic and experienced Director & Senior Counsel, EMEA on our Legal team to provide expert legal partnership and counsel to Match Group's EMEA-based brands, as well...

  • Director, Senior Counsel, EMEA

    23 hours ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Match Group, through its portfolio companies, is a leading provider of dating services available globally, all aimed at helping our users finding meaningful connections.We are seeking a dynamic and experienced Director & Senior Counsel, EMEA on our Legal team to provide expert legal partnership and counsel to Match...

  • Executive Director

    2 weeks ago

    Dublin, Dublin City, Ireland ERA Group - EMEA Full time

    1 week ago Be among the first 25 applicantsDirect message the job poster from ERA Group - EMEAFinding Top Executives Ready to Embark on the Journey of Starting Their Own Consulting Business.Are you an entrepreneur looking to partner with a leading brand? ERA Group is expanding and seeking driven individuals to join us. This is your chance to own and operate...

  • Senior Director of Enterprise Customer Success Management

    2 days ago

    Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    About the RoleWe are seeking an experienced leader to join our EMEA team as the Sr. Director, Account-Based Customer Success Management. As a key member of the customer success organization, you will be responsible for leading the development and implementation of customer success strategies that drive business growth and customer...

  • Director, Sales, EMEA

    4 weeks ago

    Dublin, Dublin City, Ireland Themis Solutions Inc. Full time

    We are currently seeking a Sales Director to lead our growing Sales team in EMEA. This role can be based out of our Dublin hub or remote in Ireland and will also involve occasional travel internationally for meetings and events.Clio's Ireland team drives our EMEA expansion and is home to product development, sales, marketing, and customer success. The...

  • Director EMEA Demand Generation

    1 week ago

    Dublin, Dublin City, Ireland Salesforce Full time

    Director EMEA Demand GenerationApply remote type Office - Flexible locations Ireland - Dublin time type Full time posted on Posted 6 Days Ago time left to apply End Date: January 31, 2025 (30+ days left to apply) job requisition id JR274641To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you...

  • Customer Experience Director

    3 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    We are seeking an experienced Customer Experience Director to join our team in Dublin, Ireland. As a key member of our Customer Service department, you will be responsible for leading and developing a high-performing team that consistently delivers exceptional customer experiences.Your primary focus will be on driving strategic initiatives that enhance...

  • Director of EMEA Customer Success Strategy

    2 days ago

    Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    As a seasoned leader in customer success, you will spearhead the development and execution of strategic plans to drive adoption, revenue growth, and customer value across Europe, Middle East, and Africa. Reporting directly to the VP, Enterprise Customer Success at Autodesk, you will oversee regional P&L management, resource allocation, and engagement with...

  • Director, EMEA Data Centre Supply Solution Leader

    6 days ago

    Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    You will need to login before you can apply for a job.Director, EMEA Data Centre Supply Solution LeaderDESCRIPTIONThe AWS Data Center Planning and Delivery team is seeking an experienced, strategic executive to oversee the end-to-end delivery of data center supply across the Europe, Middle East, and Africa (EMEA) region.As the Director of EMEA Data Center...

  • Strategic Director of Customer Success for EMEA

    2 days ago

    Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    About the JobAs a seasoned customer success leader, you will be responsible for leading our team in driving revenue growth, improving profitability, and enhancing operational efficiency across Europe, the Middle East, and Africa.You will oversee regional P&L, resource allocation, and engage with senior customers to foster strong relationships and drive...

  • Customer Experience Director

    16 hours ago

    Dublin, Dublin City, Ireland Insomnia Coffee Company Full time

    Job SummaryThe Customer Experience Director will lead and develop a high-performing team to deliver exceptional customer experiences across our retail stores. You'll be responsible for driving business results through effective sales strategies, process improvements, and employee engagement initiatives.This is an exciting opportunity to join a dynamic and...

  • Customer Experience Director

    57 minutes ago

    Dublin, Dublin City, Ireland The Kilkenny Group Full time

    Job DescriptionWe are seeking a highly motivated and experienced Customer Experience Director to join our team in Stillorgan, Co. Dublin.In this role, you will be responsible for leading a team of sales professionals to deliver exceptional customer experiences and drive sales growth.Your Key Responsibilities Will IncludeLeading and developing a...

  • Customer Experience Director

    2 days ago

    Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

    We are seeking an experienced Customer Experience Director to join our Executive team at LearnUpon. As a results-driven leader, you will be responsible for designing and executing strategies that drive customer retention, loyalty, and revenue growth.About the Role:Develop and execute comprehensive CX strategies to drive customer satisfaction and...