Sr. Director Account-Based Customer Success Management EMEA

1 day ago

Dublin, Dublin City, Ireland Autodesk, Inc. Full time

Sr. Director Account-Based Customer Success Management EMEA

Sr. Director Account-Based Customer Success Management EMEA

Apply locations EMEA - Ireland - Dublin - Windmill time type Full time posted on Posted Yesterday job requisition id 25WD86777

Job Requisition ID # 25WD86777

Position Overview

As the Sr Director, Account-Based Customer Success Management (EMEA) reporting to the VP, Enterprise Customer Success at Autodesk, you will lead Success Plan strategy and execution across Europe, Middle East, and Africa, driving adoption, revenue growth and customer value.

The incumbent will own regional P&L, oversee resource allocation, and engage with senior customers to foster strong relationships and drive successful Autodesk solution adoption.

You'll work with teammates across the globe and will travel up to 30% of the time for face-to-face meetings like conferences, team offsites, and customers. We prefer for this role to be hybrid to one of our major EMEA offices (Ireland, Barcelona, Munich), but we are open to anywhere in Europe.

Key Responsibilities

  • Assume executive ownership of Success Plan strategy and execution across all segments, driving revenue growth, margin improvement, and enhanced delivery effectiveness, ultimately contributing to company growth and customer value.
  • Define and oversee regional execution plans, including budget allocation, resource prioritization, coverage strategies, & executive leadership to customer success teams.
  • Engage with senior customer executives to demonstrate Autodesk thought leadership, co-create strategic plans, and drive mutually beneficial outcomes.
  • Collaborate effectively with cross-functional teams to ensure a seamless and positive customer journey, from onboarding to renewal.
  • Monitor regional success metrics, evaluate business performance, and effectively communicate business health to executive leadership.
  • Demonstrate exceptional leadership and communication skills with the ability to set a clear vision and provide strategic direction for the team.
  • Manage Enterprise Customer Success with a strong understanding of the complexities and unique needs of enterprise customers.
  • Apply EMEA Regional Knowledge including cultural nuances, regulatory requirements, and business practices.
  • Expert in strategy definition and execution with the ability to leverage data and analytics.
  • Expertise in developing strategies to enhance customer retention and improve NPS and CSAT.
  • Strategically set long-and short-term goals for the organization.
  • Select the best choice among available alternatives.
  • Create development opportunities to build internal talent.
  • Demonstrate strong commercial acumen by aligning investments to impact areas for Autodesk customers.
  • Encourage cross-silo collaboration and advocate for "OneAutodesk".

Minimum Qualifications

  • Proven experience leading large Customer Success teams at a global SaaS company.
  • Strong financial acumen with experience in P&L management, budget allocation, and resource optimization.
  • Demonstrated ability to drive revenue growth, improve profitability, and enhance operational efficiency.
  • Proven ability to manage and scale customer success operations in a SaaS environment.
  • Demonstrated ability to recruit, manage, and motivate high-performing enterprise Customer Success teams.
  • Extensive expertise in driving customer retention and engagement.
  • In-depth knowledge of the unique characteristics and needs of customers across Europe, Middle East, and Africa.
  • Comprehensive understanding of customer success metrics and KPIs.
  • Demonstrated excellence in leadership, communication, and interpersonal skills.
  • Highly adept at strategic thinking and tactical execution to align customer success strategy to Autodesk company-wide goals.
  • A customer-centric mindset with the ability to consistently deliver superior customer experiences.
  • Established thought leadership in the industry.

Preferred Qualifications

  • 15+ years of Customer Success experience with 5+ years of leadership experience.
  • Bachelor's or advanced degree in Business Administration or a related field.
  • Experience working with customers outside the EMEA region.
  • Fluency in multiple languages spoken in the EMEA region.
  • Knowledge of CRM and customer success software tools.
  • Strong understanding of the Autodesk product portfolio.

#LI-LD1

About Autodesk
Welcome to Autodesk Amazing things are created every day with our software. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk. Our values and ways of working help our people thrive and realize their potential.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Salary transparency

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.

Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally.

Shape the world, shape your future

Welcome to Autodesk Amazing things are created every day with our software. We help innovators turn their ideas into reality.

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