Director of EMEA Customer Success Strategy

3 days ago


Dublin, Dublin City, Ireland Autodesk, Inc. Full time

As a seasoned leader in customer success, you will spearhead the development and execution of strategic plans to drive adoption, revenue growth, and customer value across Europe, Middle East, and Africa. Reporting directly to the VP, Enterprise Customer Success at Autodesk, you will oversee regional P&L management, resource allocation, and engagement with senior customers to foster strong relationships and drive successful solution adoption.

The ideal candidate will possess extensive expertise in driving customer retention and engagement, as well as in-depth knowledge of the unique characteristics and needs of customers across EMEA. They will also demonstrate exceptional leadership and communication skills, with the ability to set a clear vision and provide strategic direction for the team.

A comprehensive understanding of customer success metrics and KPIs is essential, along with a proven track record of exceeding goals and driving revenue growth. Experience managing large Customer Success teams at a global SaaS company is highly desirable.

This role offers a unique opportunity to work with cross-functional teams to ensure a seamless and positive customer journey, from onboarding to renewal. The successful candidate will be adept at defining and tracking key customer success metrics and KPIs, with a strong commercial acumen and the ability to align investments to impact areas for Autodesk customers.



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