Director of Customer Strategy and Growth for Europe

3 days ago

Dublin, Dublin City, Ireland Autodesk, Inc. Full time

About the Job

As a customer success director, you will be responsible for leading our efforts in driving customer value and growth across Europe, the Middle East, and Africa.

You will oversee regional P&L, resource allocation, and engage with senior customers to foster strong relationships and drive successful adoption of our solutions.

This role requires exceptional leadership and communication skills, with the ability to set a clear vision and provide strategic direction for the team. You will also have a strong understanding of the complexities and unique needs of enterprise customers.

Key Responsibilities

  • Assume executive ownership of customer success strategy and execution across all segments, driving revenue growth, margin improvement, and enhanced delivery effectiveness.
  • Define and oversee regional execution plans, including budget allocation, resource prioritization, coverage strategies, & executive leadership to customer success teams.
  • Engage with senior customer executives to demonstrate thought leadership, co-create strategic plans, and drive mutually beneficial outcomes.
  • Collaborate effectively with cross-functional teams to ensure a seamless and positive customer journey, from onboarding to renewal.
  • Monitor regional success metrics, evaluate business performance, and communicate business health to executive leadership.
  • Demonstrate exceptional leadership and communication skills with the ability to set a clear vision and provide strategic direction for the team.
  • Manage Enterprise Customer Success with a strong understanding of the complexities and unique needs of enterprise customers.
  • Apply EMEA Regional Knowledge including cultural nuances, regulatory requirements, and business practices.
  • Expert in strategy definition and execution with the ability to leverage data and analytics.
  • Expertise in developing strategies to enhance customer retention and improve NPS and CSAT.
  • Strategically set long-and short-term goals for the organization.
  • Select the best choice among available alternatives.
  • Create development opportunities to build internal talent.
  • Demonstrate strong commercial acumen by aligning investments to impact areas for customers.
  • Encourage cross-silo collaboration and advocate for OneAutodesk.

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