Director of Customer Growth
6 days ago
About Wayflyer: Empowering Brands for Growth
Customer Success ImperativeIn today's competitive landscape, customer success is crucial for businesses seeking to expand their reach and thrive. At Wayflyer, we understand this imperative and have developed innovative solutions to support our clients' growth aspirations.
A Critical Leadership PositionThe Director of Global Customer Success plays a pivotal role in driving customer retention, expansion, and lifetime value. This leader must possess exceptional leadership skills, a proven track record of delivering results, and a deep understanding of the e-commerce industry.
- Key Responsibilities: Develop and execute a global CS strategy, lead and scale a high-performing CS team, develop customer success playbooks, strengthen key customer relationships, and align cross-functionally with various teams.
- Qualifications: 10+ years of experience in Customer Success, Account Management, or Sales, with at least 5+ years in leadership roles, proven track record of driving customer retention and revenue expansion, sales-oriented mindset, and experience leading global teams.
- Remote work options, including up to 60 days abroad per year
- Employee assistance programme
- Private healthcare, life, and critical illness cover
- Pension plan
- Generous parental and adoptive leave policies
- Equity scheme
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